Q & A's
Q: How does Hooray work?
A: We are making gift giving so much more easier and so much more fun!
Go to our website, select a brownie you would like to send, add on any extra gifts you would like such as Balloons, Alcohol etc. Include the details of the recipient, select the delivery date and write a special message for the card!
Order by 10am for same day delivery. Monday - Friday. *Unless sold out prior*
Q: What happens if the recipient is not home?
A: If the recipient is not home upon delivery the item will be left in a safe spot out of the weather at the delivery address. The delivery driver will then text the recipient to let them know a parcel has been left for them. The parcel will be packaged and photographed to then send onto the recipient.
All of our brownies are made with non perishable items so do not need to be refrigerated.
**Hooray Brownies does not take responsibility for any stolen items if they are left at the recipients front door**
Q: The person is not home and they live in an apartment block or a high gate with no access!
A: If this happens, we will try to call the recipient to see where we can leave the package. If we cannot get in contact with the person and there is nowhere to leave the gift in a safe spot we will have to bring the gift back to the kitchen in Brendale and they can collect from us, or a re- delivery fee of $10.00 will have to be issued for the next day.
**Hooray Brownies does not take responsibility for any stolen items if they are left at the recipients front door**
Q: Can I get my gift delivered at a certain time?
A: As much as we would love to cater to every persons time frames we aren't able to guarantee delivery at a specific time of day. Our delivery hours are between 10:30am and 5:00pm for business addresses and 10:30am and 6:00pm for residential addresses.
Q: Can I come collect my order?
A: YES! We offer collection from our kitchen in Brendale Northside of Brisbane. Order before 10am for same day collection or pre order for a future date
Monday- Friday 10:00am-3.00pm
Select the item you would like and click on the 'Click & Collect' button. Once the order has been processed you will receive an email with the collection address
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Q: What are some of the main ingredients in the Brownies?
A: Some of our main ingredients include Gluten, Milk & White chocolate, Egg, Wheat, Sugar, Butter, Cocoa, Dairy, Nuts, Vanilla, Salt, Soy, Fondant
Allergy & Dietary warnings: Hooray Brownie’s baked goods may have come in contact with the following ingredients nuts, eggs, wheat, Sugars, sweeteners, artificial flavourings & colours and other allergens not listed. The client is responsible for pointing out to guests potential allergy hazards. Hooray Brownies cannot be held liable for any reaction caused.
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Q: Gluten Free
We currently have gluten free cupcakes available!
Available in a 6 pack and 12 pack
Gluten Free: Processed in a facility that also processes products that contain gluten, however the area is fully sanitised before and after processing, and gluten free products are processed separately to other products.
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Q: What is the expiry date on the brownies?
A: Our brownie boxes are made fresh each morning! We have a best before date of 3 days which are when the brownies are at their freshest!
Q: I cannot see my suburb on your suburb list
A: As much as we would love to deliver all around Brisbane, sadly some locations are just too far for us. Send us an email at hello@hooray.shop and check and we will let you know if we can deliver to that area for you.
Q: The person has left work early for the day - yikes!
A: If the person has left early, we will leave the gift with the staff at the office until they return the following day. If the business has gone home earlier than 5pm the gift will be brought back to the kitchen and a re-delivery fee for the following day will need to be issued.
Q: How do I know when my order has been delivered to the recipient?
A: Once delivery has taken place you will receive an email from us telling you that its been delivered! Keep an eye on your JUNK MAIL!
Q: Bulk orders
A: We do lots of bulk orders for companies sending out thankyou gifts! If its less than 10 orders you can do them online, if you have more orders you can email us at hello@hooray.shop so we can organise all the deliveries for you. We may need to send out your deliveries over a few days so our staff can cater for everyones orders for the day.
Q: Add on items
A: The add on items can only be purchased when ordering a brownie of any kind. They can not be ordered on their own as it will be under our minumim delivery fee.
Q: I have provided the incorrect delivery address
A: If you have provided us the incorrect delivery address please email us as soon as possible hello@hooray.shop to see if we have already delivered it.
**Hooray Brownies does not take any responsibility if the item has been left at the incorrect address provided by the customer**
Q: What happens if I need to cancel my order?
A: 24hrs notice is required for cancellation of all Standard orders. If appropriate notice has been given a refund will be processed. With all Refunds there is a $5 processing fee. If you have not given us 24hrs notice no refund will be given, however we can re-direct the order to a different delivery address.
If your order is a custom order that requires custom cookies and colours such as a Brownie board, cookies etc. If cancellation occurs 7 days prior to the date of the event, all money will be refunded less the $5 processing fee. If cancellation occurs after 7 days prior to the event, there will be no refund.